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Terms & Conditions
Terms of Service
OVERVIEW
This website is operated by [maichi]. Throughout the site, the terms “we”, “us” and “our” refer to [maichi]. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
SECTION 1 - PRODUCTS AND CUSTOMIZATION
We specialize in the sale of mobile kitchens, concession trailers, and related equipment.
Descriptions: We have made every effort to display as accurately as possible the colors, features, and specifications of our products. However, we cannot guarantee that your computer monitor's display will be accurate.
Custom Orders: For trailers requiring custom modifications, production will only begin after a final floor plan and specification sheet have been signed and approved by the buyer. Once production begins, custom orders cannot be canceled or modified without incurring additional fees.
SECTION 2 - PRICING AND PAYMENT TERMS
Prices for our products are subject to change without notice.
You can choose to pay in full or pay a deposit plus the remaining balance later.
Deposits: A non-refundable deposit of [e.g., 30% - 50%] may be required to secure your order and begin production or reserve inventory.
Final Payment: The remaining balance must be paid in full and cleared in our accounts before the trailer can be picked up or shipped. We accept [Mainstream payment methods in the market, such as wire transfer and credit cards.].
SECTION 3 - SHIPPING, FREIGHT, AND DELIVERY
Due to the size and weight of our products, shipping is handled via specialized freight carriers.
Shipping Costs: Freight quotes provided at checkout or via invoice are estimates. The buyer is responsible for all final shipping and handling costs unless otherwise stated in writing.
Risk of Loss: The risk of loss and title for items purchased from us pass to you upon our delivery to the carrier.
Inspection upon Delivery: It is the buyer's strict responsibility to thoroughly inspect the trailer for any transit damage before signing the Bill of Lading (BOL). Any damage must be noted directly on the BOL, and the buyer must notify us within [48 hours]. Failure to note damage upon delivery may void your ability to file a freight claim.
SECTION 4 - RETURNS AND REFUNDS
Because our trailers are often built-to-order or large commercial equipment, our return policy is strict.
Standard Policy: All sales of trailers and major equipment are final. We do not accept returns for buyer's remorse.
Exceptions: Returns or exchanges are only accepted in the event of a critical manufacturing defect that cannot be repaired under warranty, and must be authorized by us in writing within [ 7 days] of receipt.
SECTION 5 - WARRANTIES AND COMPLIANCE
Health and Safety Codes: While we build our trailers to high standards, local health, fire, and safety codes vary drastically by city, county, and state. It is the sole responsibility of the buyer to ensure the trailer meets the specific regulations of the jurisdiction where it will be operated. We are not liable for trailers failing local health inspections due to specific local code requirements not communicated to us prior to the build.
Manufacturer Warranty: Products may carry a limited manufacturer warranty covering structural defects. Please refer to our separate Warranty Policy for detailed coverage.
SECTION 6 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [China].
SECTION 7 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [lisa@maiketech.com] or by calling [ +86 190 9804 6288].