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Refund & Return Policy

Refund & Return Policy

1. General Policy: All Custom Sales Are Final Due to the custom-made nature of our food trailers and mobile kitchens, we do not accept returns or exchanges for "change of mind" or "buyer's remorse" once production has begun. Each unit is built specifically to your specifications and cannot be resold as new.

2. Order Cancellation

We understand that plans change. Our cancellation policy is based on the actual production stage of your custom unit:

Before Production Begins: You are entitled to a Full Refund. We will confirm with you before the manufacturing process officially starts.
After Production Has Begun: Once raw materials have been cut or the chassis construction has commenced, a cancellation will incur a 30% material & labor fee to cover the costs already incurred.
After Shipping: Orders cannot be cancelled once the unit has left our factory or is in transit.

3. Damages & Issues (The "Parts-First" Solution)

Please inspect your order immediately upon reception.

Shipping Damage: If the trailer arrives with visible external damage, you must note it on the delivery receipt (Bill of Lading) and take photos/videos immediately.
Manufacturing Defects: We stand by our quality with a 1-Year Warranty. If a component (e.g., water pump, circuit, lights) is defective, we do not accept a return of the entire trailer. Instead, we will:
1. Send you brand-new replacement parts via Express Air Shipping (DHL/FedEx) for free.
2. Provide video guidance or technical support to help you or a local technician replace the part.

4. Exceptions (When a Return IS Accepted)

In the extremely rare event that a return is authorized by Maichi (e.g., we shipped the completely wrong model), the following terms apply:

The item must be in the same condition that you received it, unused, and in its original crating/packaging.
Return Shipping: Unless the error is 100% ours, the buyer is responsible for the cost of return sea freight to our facility.

Terms of Service OVERVIEW This website is operated by [maichi]. Throughout the site, the terms “we”, “us” and “our” refer to [maichi]. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). SECTION 1 - PRODUCTS AND CUSTOMIZATION We specialize in the sale of mobile kitchens, concession trailers, and related equipment. Descriptions: We have made every effort to display as accurately as possible the colors, features, and specifications of our products. However, we cannot guarantee that your computer monitor's display will be accurate. Custom Orders: For trailers requiring custom modifications, production will only begin after a final floor plan and specification sheet have been signed and approved by the buyer. Once production begins, custom orders cannot be canceled or modified without incurring additional fees. SECTION 2 - PRICING AND PAYMENT TERMS Prices for our products are subject to change without notice. You can choose to pay in full or pay a deposit plus the remaining balance later. Deposits: A non-refundable deposit of [e.g., 30% - 50%] may be required to secure your order and begin production or reserve inventory. Final Payment: The remaining balance must be paid in full and cleared in our accounts before the trailer can be picked up or shipped. We accept [Mainstream payment methods in the market, such as wire transfer and credit cards.]. SECTION 3 - SHIPPING, FREIGHT, AND DELIVERY Due to the size and weight of our products, shipping is handled via specialized freight carriers. Shipping Costs: Freight quotes provided at checkout or via invoice are estimates. The buyer is responsible for all final shipping and handling costs unless otherwise stated in writing. Risk of Loss: The risk of loss and title for items purchased from us pass to you upon our delivery to the carrier. Inspection upon Delivery: It is the buyer's strict responsibility to thoroughly inspect the trailer for any transit damage before signing the Bill of Lading (BOL). Any damage must be noted directly on the BOL, and the buyer must notify us within [48 hours]. Failure to note damage upon delivery may void your ability to file a freight claim. SECTION 4 - RETURNS AND REFUNDS Because our trailers are often built-to-order or large commercial equipment, our return policy is strict. Standard Policy: All sales of trailers and major equipment are final. We do not accept returns for buyer's remorse. Exceptions: Returns or exchanges are only accepted in the event of a critical manufacturing defect that cannot be repaired under warranty, and must be authorized by us in writing within [ 7 days] of receipt. SECTION 5 - WARRANTIES AND COMPLIANCE Health and Safety Codes: While we build our trailers to high standards, local health, fire, and safety codes vary drastically by city, county, and state. It is the sole responsibility of the buyer to ensure the trailer meets the specific regulations of the jurisdiction where it will be operated. We are not liable for trailers failing local health inspections due to specific local code requirements not communicated to us prior to the build. Manufacturer Warranty: Products may carry a limited manufacturer warranty covering structural defects. Please refer to our separate Warranty Policy for detailed coverage. SECTION 6 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [China]. SECTION 7 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at [lisa@maiketech.com] or by calling [ +86 190 9804 6288].